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TERMS & CONDITIONS OF BOOKING – PLEASE READ
Payment: Payment is due at the end of each appointment. Cash payments are preferred although card or bank transfer is accepted, as we know everyone has their own personal preference.
Your chimney will be inspected by a professional chimney sweep assessed to the national standards The chimney sweep will assume unless otherwise told by the homeowner entry that the appliance is correctly and safely installed and is in a fit state to be swept with no known issues
The chimney and appliances must be safely and properly installed as well as is in a fit state.
Appliances must not be used at all in the 24 hours before an appointment. Ash and debris are required to be removed from the fire. Please move any nearby furniture (coffee table’s etc) and items from the hearth so there is a sufficient amount of space for equipment and to gain access.
If a fault occurs during sweeping, this is not the misdeed of the sweep. For a chimney and items connected to the installation to be considered fit for use, it must be in such condition that it can be safely cleaned and tested. If damage is caused during sweeping it suggests an underlying fault due to poor installation, misuse or age which was exposed by the sweeping process.
Inspections
Visual inspections are carried out of the appliance and chimney, but due to the concealed nature of chimneys and corresponding appliances, advice and guidance information should not be taken as a guarantee that the appliance/chimney are safe or free of faults.
Security
During the process of sweeping multiple trips to and from our vehicle are needed. This means doors will sometimes remain open. It is the responsibility of the customer or their designated person to remain at the property at all times and to ensure all valuables are secure and away from the work route/area.
Inspection Fee
Appointments are booked on the basis that we will be attending to sweep a chimney or chimneys. If we are unable to sweep an appliance due to its condition, problems with access, installation issues or other hazards identified, we will charge a standard £35 Inspection Fee per chimney. This will include professional advice on faults and suggested actions to repair any issues. We do not offer free quotation visits.
Missed Appointment Fee
A call out fee of £35 will be charged if upon arrival we are unable to gain entry or make contact with the customer.
Deposits
Deposit are not taken for single sweeps. Deposit required for other services, this will be stated in your quote.
Heights & Ladders
From £20 depending on the height and access. Some flues require soot removal from the system by accessing a soot hatch either outside the property or in the loft space. In some cases this requires using a ladder. If the property is more than 3 stories an additional fee will be required.
Gas Fire
Some gas fires require disconnection before a flue serving a gas appliance can be swept. This must be completed by a Gas Safe registered engineer and is to be arranged by the customer at their own cost.
Pets & Children
It is your responsibility to keep pets and children supervised within the property throughout our visit and in a separate room. We cannot accept liability for loss or injury.
